Five inboxes, one platform. Each routes to the corresponding role on the team with the response window we actually hit.
Each channel address routes to a small distribution list, not a ticketing system. The first available person picks it up and either replies or hand-walks it to the right teammate.
Best for trade onboarding, mid-project consultation, or watching the assistant work on a real brief. Email hello@materially.studio with two or three windows that suit you and we'll book it.
No. Pick your materials, hit “Order free samples”, and send the request with just your name, email, and a shipping address — our team confirms by email. An account unlocks in-app request tracking, reorder, and the project workspace, but it's never required to touch a swatch.
After verification, your authenticated session sees the discounted price on every surface — Browse, Compare, Studio, cart. There's no separate price book; tier resolution happens server-side at render time.
Stock items ship within 48 hours from order placement. Made-to-order variants display a lead-time on the product card; the platform aggregates the longest lead time across the project as the deliverable date.
Yes. Guest sessions get the assistant + Browse + Compare. Studio canvas, project save, and share links require an account because they persist work across sessions.
Yes — MCP server endpoints expose search, get-product, list-facets, validate-fire-compliance, and compute-zone-cost. Email engineering for the spec and an integration key.
Three persona pages cover the most-asked questions upfront. Read the one that matches your role before emailing — most of the time the answer is already there.
Browse, try the assistant, place a sample order — all without an account. Email any of the channels above when you have a question only a human can answer.