Five inboxes, one platform. Each routes to the corresponding role on the team with the response window we actually hit.
Each channel address routes to a small distribution list, not a ticketing system. The first available person picks it up and either replies or hand-walks it to the right teammate.
Best for trade onboarding, mid-project consultation, or watching the assistant work on a real brief. Email hello@materially.studio with two or three windows that suit you and we'll book it.
No. Pick your materials, hit “Order free samples”, and send the request with just your name, email, and a shipping address — our team confirms by email. An account unlocks projects — samples and quotes sent from a project are tracked in its Order view — plus reorder, but it's never required to touch a swatch.
After verification, your quotes carry trade pricing — confirmed per project by our team.
Stock items ship within 48 hours from order placement. Made-to-order variants display a lead-time on the product card; the platform aggregates the longest lead time across the project as the deliverable date.
Yes. Guests get the assistant, Find, Compare and Organize, and can request samples and quotes from any product page; saving projects, share links and rendering need a free account.
Yes — MCP server endpoints expose search, get-product, list-facets, validate-fire-compliance, and compute-zone-cost. Email engineering for the spec and an integration key.
Three persona pages cover the most-asked questions upfront. Read the one that matches your role before emailing — most of the time the answer is already there.
Browse, try the assistant, place a sample order — all without an account. Email any of the channels above when you have a question only a human can answer.