Interim launch draft — effective as of June 23, 2026.
This MATERIALLY COMMERCE, SHIPPING, RETURNS & REFUND POLICY (this “Commerce Policy”) applies to samples, quotes, orders, purchases, shipments, returns, refunds, and fulfillment services made available through the Materially platform operated by Materially LLC, a Florida limited liability company (“Materially”, “we”, “our”, or “us”). It supplements the Materially Terms of Service (the “Terms”). If there is a conflict between this Commerce Policy and a product-specific, quote-specific, or order-confirmation term, that term controls for that transaction; if there is a conflict between this Commerce Policy and a signed enterprise agreement, the signed agreement controls.
Materially LLC is the seller and merchant of record for all transactions accepted through the platform, including drop-ship transactions, and is not a marketplace facilitator. Orders may be fulfilled by Materially’s third-party fulfillment vendor or shipped directly from a manufacturer or supplier on Materially’s behalf; branded manufacturer goods are sourced to Materially through its distributor vendor. In every case, your purchase contract is with Materially, and Materially is responsible to you as seller of record, regardless of which party physically fulfills the order.
The Materially commerce offering is intended for commercial architects, designers, contractors, and other verified industry professionals. You represent that you are authorized to submit requests, place orders, use the payment method provided, and bind the Organization identified in your account or order. Trade benefits, samples, quotes, pricing, and product availability may be limited to verified users, approved accounts, stated project uses, or particular geographies, and we may reject or limit requests that appear fraudulent, abusive, inconsistent with professional project use, or in violation of the Terms or this Commerce Policy.
Materially makes product information, samples, images, renderings, technical data, and manufacturer-provided attributes available to support product discovery and ordering; product information is subject to change, and manufacturer documentation and physical samples control for final specification decisions. Samples, renderings, swatches, and visualizations are illustrative and may not exactly match the color, texture, pattern, finish, or appearance of final goods because of dye lots, manufacturing variation, lighting, monitor settings, or other factors. You are responsible for confirming product suitability, quantities, measurements, code requirements, compatibility, lead times, warranties, and final specifications before placing an order, and Materially’s AI-generated outputs, estimates, recommendations, compliance pre-screening, and draft specifications are advisory only and do not replace independent professional review, manufacturer verification, or approval by the architect of record or AHJ. If a product is discontinued, unavailable, or materially changed before acceptance or fulfillment, we may offer an alternative, revise the order, or cancel the affected portion, and we will not substitute a materially different product without your approval unless the applicable order terms expressly permit it.
Prices, availability, shipping estimates, lead times, and cost estimates displayed before checkout are informational and are not binding offers; final pricing is confirmed at checkout, in a quote accepted by Materially, or in the applicable order confirmation. Manufacturer price changes, freight changes, inventory conditions, taxes, tariffs, lead-time changes, and obvious errors may affect pricing before an order is accepted. Your submission of an order is an offer to purchase, and Materially may accept, reject, limit, or cancel any order in whole or in part—including for product unavailability, pricing or description errors, suspected fraud, credit or payment issues, trade-account verification, or compliance with law. An order is accepted only when Materially issues an order confirmation or otherwise expressly confirms acceptance. If we discover an error after you submit an order but before acceptance, we may correct it and request your instruction, or cancel the affected order and refund any amount collected.
Payments for samples and product orders are processed through our hosted commerce checkout provider, and platform subscription payments (if any) are processed through our hosted subscription billing provider; Materially does not store, process, or transmit raw payment-card numbers. By placing an order, you authorize Materially and its payment processors to charge the payment method you provide for the amounts due, including applicable taxes, shipping, freight, and other disclosed charges. Sales, use, and similar taxes are calculated and collected based on the shipping destination and applicable law, unless a valid exemption certificate is accepted by Materially before order acceptance; Materially currently collects tax where it is registered and will register and collect in additional states as required as its activity grows. Purchase orders are accepted only if Materially expressly agrees in writing, and any additional or conflicting terms in a purchase order are rejected unless signed by an authorized Materially representative. You are responsible for all bank, card, or payment-provider fees associated with your chosen payment method, except where law provides otherwise.
Orders may be fulfilled by Materially’s fulfillment vendor, a manufacturer, a distributor, or another supplier, and may ship in separate deliveries based on availability, product type, warehouse location, direct-ship arrangements, or lead time; we may provide tracking information when it is available. Materially currently ships to U.S. shipping addresses only, and international shipment is not available at launch unless expressly approved in writing. Delivery dates, lead times, and tracking projections are estimates, not guarantees, and Materially is not responsible for delays caused by manufacturers, carriers, supply-chain disruptions, weather, customs, labor interruptions, force-majeure events, inaccurate customer information, or other events outside our reasonable control. You are responsible for providing a complete and accurate shipping address, delivery instructions, receiving contact, and any site-access requirements, and additional charges may apply for address changes, re-delivery, storage, lift-gate service, appointment delivery, limited access, or other special handling requested after order acceptance. Unless the order confirmation states otherwise, all orders ship F.O.B. destination: risk of loss and title pass to you upon delivery to the shipping address or receiving party identified in the order, for both Materially/fulfillment- vendor shipments and manufacturer direct shipments. Where a manufacturer agreement requires shipment on F.O.B. origin terms, that allocation is between Materially and the manufacturer and does not change your F.O.B.-destination terms.
If an item is backordered, delayed, discontinued, or otherwise unavailable, Materially may notify you of the expected lead time and available options, and you may be offered the opportunity to accept the delay, modify the order, approve an alternative, or cancel the affected portion. Orders may be split into partial shipments, and shipping and handling charges, if any, will be disclosed before order acceptance. We may communicate with you if a material change in freight or delivery conditions occurs before shipment.
You may request cancellation by contacting info@materially.studio as soon as possible, and cancellation requests are not effective until Materially confirms them in writing. Cancellation is generally available without charge before fulfillment begins (generally within approximately twenty-four (24) hours after the order is placed). If you cancel after fulfillment begins but before shipment, a restocking or handling fee may apply. Orders may not be canceled after shipment; the return process applies instead. Custom, cut-to-length, fabricated, and other made-to-order goods may not be canceled once production begins. The applicable checkout page, quote, or order confirmation may identify a specific cancellation deadline or non-cancelable status, which controls for that transaction.
Returns require prior written authorization from Materially and a return-material authorization (RMA); do not return products without written instructions, and unauthorized returns may be refused or subject to additional charges. To request an RMA, contact info@materially.studio. Except where an item is defective, damaged in transit, incorrectly fulfilled, or otherwise required by law to be returnable, the following are non-returnable: custom, cut-to-length, fabricated, special-order, configured, or otherwise personalized products; clearance, closeout, or discontinued products; and samples. Stock items are returnable only if returned in original packaging and in resalable condition within the applicable return window stated at checkout, in the quote, or in the order confirmation. A restocking fee of fifteen percent (15%) applies to stock items returned in resalable condition; no restocking fee applies where the return results from Materially’s error (such as shipment of the wrong item). Unless Materially confirms that an error, defect, or damage is its responsibility, you are responsible for return freight, insurance, and packaging.
Inspect deliveries promptly. If you believe an order is damaged, defective, short, or incorrect, notify Materially at info@materially.studio within five (5) business days after delivery, or within the period stated in the order confirmation, and provide the order number, photographs, and other reasonably requested evidence. For fulfillment errors caused by Materially or its fulfillment vendor—such as shipment of the wrong product, wrong quantity, or delivery to the wrong destination because of our error—Materially will use commercially reasonable efforts to investigate and, as appropriate, arrange correction, replacement, credit, or refund. This does not apply where the issue resulted from inaccurate product selection, incorrect quantities, an incorrect shipping address or instructions provided by you, carrier delay or damage outside our control, manufacturer error, or other circumstances not caused by Materially. Manufacturer product defects and warranty claims are handled under the manufacturer’s warranty, and Materially may assist in coordinating a claim but does not provide a separate product warranty unless expressly stated in writing.
Approved refunds are generally issued to the original payment method, unless Materially agrees otherwise in writing or the original method is unavailable. After Materially confirms eligibility, it will process an approved refund or credit within ten (10) business days, although your financial institution may take additional time to post the funds. Refunds may be reduced by non-refundable shipping, freight, handling, restocking, supplier, cancellation, or other charges that were disclosed at checkout, in the quote, order confirmation, or return authorization, or that arise because an order is non-returnable after fulfillment has begun. A credit, replacement, repair, or refund is Materially’s exclusive remedy for a product or fulfillment issue, to the extent permitted by law and subject to the Terms.
Product warranties, if any, are provided by the applicable manufacturer and are subject to the manufacturer’s terms, exclusions, installation and maintenance requirements, claim procedures, and limitations. Materially does not manufacture the products it offers and disclaims all product warranties except to the extent expressly stated in writing or required by law. You are responsible for reviewing manufacturer warranties and confirming that product selection, installation, storage, handling, and maintenance meet the manufacturer’s requirements; Materially may facilitate a manufacturer warranty claim as a courtesy but has no independent obligation to approve, pay, or resolve that claim unless it expressly agrees in writing.
Samples and trade benefits are offered for legitimate professional evaluation and project-specification purposes, and we may limit quantities, brands, delivery locations, frequency, eligibility, or other aspects of a sample request. We may suspend or revoke sample or trade privileges for suspected abuse, resale, fraudulent activity, inaccurate professional credentials, or excessive requests inconsistent with intended use. Samples are not final goods and should not be treated as a guarantee of availability, finish, color, performance, certification, lead time, or final product quality.
Unless Materially expressly authorizes otherwise in writing, products purchased through the Services are for use in the disclosed project or the purchaser’s ordinary business and may not be resold, redistributed, exported, or used in a manner that violates applicable law, manufacturer restrictions, or the Terms. You are responsible for obtaining all approvals, permits, and authorizations required for your project and use of the goods.
The cancellation window, non-returnable status, restocking fees, return eligibility, lead times, and other terms applicable to a particular product or order are presented at the point of sale—on the product page, in the cart or quote, or in the order confirmation—and, together with this Commerce Policy, govern that transaction. Where a point-of-sale disclosure and this Commerce Policy conflict for a specific order, the point-of-sale disclosure and order confirmation control.
For order, shipment, return, or refund questions, contact info@materially.studio (or info@materially.studio for returns and RMA requests) before initiating a payment dispute, chargeback, or other escalation; nothing in this paragraph limits your rights under applicable law. Disputes relating to this Commerce Policy are governed by the dispute-resolution provisions of the Terms, including Florida law and Palm Beach County, Florida arbitration and venue, to the extent enforceable.
Materially LLC
10018 Spanish Isles Blvd, #A20, Boca Raton, FL 33498-6324, USA
Order support: info@materially.studio • Returns and RMA: info@materially.studio • Website: https://materially.com